General terms and conditions
For business customers. We supply through specialist dealers, not to consumers over this site.
Scope
These terms apply to all deliveries and services of CertoClav Sterilizer GmbH to business customers (entrepreneurs within the meaning of section 1 of the Austrian Commercial Code), and to public bodies.
They do not apply to consumers. We do not sell to consumers through this website.
Terms of the customer that conflict with or add to these terms do not apply unless we have agreed to them in writing.
No contract through this website
This website is not a shop. It shows what we build, it names no prices and it has no basket. Presentations here are an invitation to make an enquiry, not a binding offer.
A contract comes about when we confirm an order in writing, or when we deliver.
Sales through specialist dealers
We supply our products through specialist dealers. If you buy from a dealer, your contract is with that dealer and their terms apply, not ours. We remain reachable for technical questions, spare parts and service in either case.
Prices
Prices are quoted individually and are net, excluding value added tax, ex works Leonding unless agreed otherwise.
Delivery and passing of risk
Delivery dates are estimates unless expressly agreed as binding. Risk passes to the customer when the goods are handed over to the carrier.
Partial deliveries are permissible where they are reasonable for the customer.
Retention of title
The goods remain our property until payment has been received in full.
Statutory warranty of defects
We warrant that our devices are free of defects at the time risk passes. For business customers the period for claiming a defect is twelve months from delivery.
The customer must examine the goods on delivery and notify us of any defect without undue delay. Where a defect exists we repair the device or replace it, at our choice.
Two-year guarantee
On top of the statutory warranty we give a guarantee of two years from delivery on every device we build. Within that period we repair a defective device or replace it, at our choice, and we bear the cost of parts and labour.
The guarantee applies where the device has been used as the operating manual describes and where the maintenance intervals we specify have been observed. It does not cover damage the user caused, wear parts, or a device that has been opened or modified by someone we have not authorised.
Whether a case falls under the guarantee is assessed by the service technician of your dealer or by CertoClav.
The guarantee is given in addition to, and does not limit, your statutory rights.
Liability
We are liable without limitation for personal injury and for damage caused intentionally or by gross negligence. Liability for slight negligence is limited to the foreseeable damage typical of this kind of contract. Liability under the Product Liability Act is unaffected.
Spare parts and service
Service, inspection and validation are carried out by us or by an authorised dealer. Repairs use original parts.
Applicable law and place of jurisdiction
Austrian law applies, excluding its conflict of law rules and the UN Convention on Contracts for the International Sale of Goods. The place of jurisdiction is the court with subject-matter jurisdiction for Linz, Austria.
Version of 2026-09-13. If anything here is unclear, write to us and we will explain it in plain words.